Delivery
Shipping & Delivery
How we process, ship and track your order — taken directly from our Shipping Policy.
- Processed within 10 business daysOrders aren’t shipped or delivered on weekends or holidays.
- Tracking by emailYour tracking number arrives once your order ships and is active within 24 hours.
- Customs & dutiesAny fees imposed during or after shipping are the customer’s responsibility.
Our Shipping Policy
Last Updated: [Sat Sep 26 2026]
Thank you for visiting and shopping with us. The following are the terms and conditions that constitute our Shipping Policy.
1. Shipment Processing Time
All orders are processed within 10 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or text.
2. Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
3. Customs, Duties, and Taxes
We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
4. Damages and Lost Packages
If you received your order damaged, or if your package is lost in transit, please save all packaging materials and damaged goods before filing a claim. Reach out via our support page immediately so we can assist you in processing a claim with the shipment carrier.
5. Incorrect Shipping Addresses
We are not responsible for delivery failures due to incorrect or incomplete shipping addresses provided during the checkout process. Please double-check your shipping details before finalizing your order.
FAQs
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When your order ships you'll receive a Shipment Confirmation email with your tracking number(s). Tracking numbers become active within 24 hours.
If you have an account, sign in and use Track Order with your order number and email, or see every order under My Orders.
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All orders are processed within 10 business days. Orders aren't shipped or delivered on weekends or holidays, and during busy periods shipments may be delayed by a few days. If there will be a significant delay, we'll contact you by email or text. See our Shipping Policy.
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Delivery time depends on your address and the carrier, so our Shipping Policy doesn't set a fixed delivery time. Orders are processed within 10 business days — please allow additional days in transit. Once your order ships, your tracking number shows its progress.
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We are not responsible for customs and taxes applied to your order. Any fees imposed during or after shipping — such as tariffs and taxes — are the customer's responsibility.
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Please keep all packaging materials and the damaged item before filing a claim, and write to us straight away so we can help you process a claim with the shipping carrier.
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We're not responsible for delivery failures caused by incorrect or incomplete shipping addresses given at checkout, so please double-check your details before placing your order. If you spot a mistake, write to us right away.
Still have a question?
Call DNI Jewelers: Wednesday–Sunday: 10:00 AM–5:30 PM (Eastern Time) · Closed Monday & Tuesday
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