How can we help?

When your order ships you'll receive a Shipment Confirmation email with your tracking number(s). Tracking numbers become active within 24 hours.

If you have an account, sign in and use Track Order with your order number and email, or see every order under My Orders.

All orders are processed within 10 business days. Orders aren't shipped or delivered on weekends or holidays, and during busy periods shipments may be delayed by a few days. If there will be a significant delay, we'll contact you by email or text. See our Shipping Policy.

Our policies don't include a self-service way to change or cancel an order, so please write to us as soon as possible with your order number and we'll let you know what we can do.

Delivery time depends on your address and the carrier, so our Shipping Policy doesn't set a fixed delivery time. Orders are processed within 10 business days — please allow additional days in transit. Once your order ships, your tracking number shows its progress.

We are not responsible for customs and taxes applied to your order. Any fees imposed during or after shipping — such as tariffs and taxes — are the customer's responsibility.

Please keep all packaging materials and the damaged item before filing a claim, and write to us straight away so we can help you process a claim with the shipping carrier.

We're not responsible for delivery failures caused by incorrect or incomplete shipping addresses given at checkout, so please double-check your details before placing your order. If you spot a mistake, write to us right away.

You have 30 days from the date you received your item to request a return. After 30 days we can't offer a refund or exchange. See our Refund Policy.

The item must be unused and in the condition you received it, in its original packaging with all tags, labels and protective seals intact, and you'll need your receipt, invoice or other proof of purchase.

Yes. Our Refund Policy excludes personal-care and hygiene items (this includes earrings); custom-made, personalised or made-to-order pieces; gift cards; and anything marked "Final Sale" or "Non-Returnable" at purchase.

Write to us with your order number and the reason for the return. If it's accepted, we'll send you a Return Merchandise Authorization (RMA) number with instructions.

Unless the return is due to our error (a wrong or defective item), return shipping is paid by you and isn't refundable. We recommend a trackable service or shipping insurance.

Once your return is received and inspected, we'll email you to confirm whether the refund is approved. Approved refunds are credited to your original payment method within 10 business days. If it hasn't arrived, check with your bank or card provider first, then write to us.

We replace items only if they arrive defective or damaged, or if the wrong item was shipped. To exchange for the exact same product, write to us with your order number.

Yes — the diamonds in our catalogue are lab-grown and listed as IGI certified. Check a piece's product details, and write to us if you'd like to see its grading report before you buy. Our guide Lab-Grown Diamonds explains what to look for.

A grading report records cut, colour, clarity and carat, plus a report number you can verify on the laboratory's website. Our guide The 4Cs, Decoded walks through each section.

Store pieces separately so they don't scratch each other, and have the settings of stone-set pieces you wear every day checked from time to time. Our styling guide The Art of Ring Stacking has more tips.

The payment options available for your order are shown at checkout. Payment details are processed securely by third-party payment gateways and aren't stored on our servers.

We use it to process and deliver your order, manage your account and provide support. We do not sell your personal data. See our Privacy Policy.